CosladaFon is a B2C phone company located in Malaga, Spain. They resell refurbished phones via their website and on marketplaces.
David Perez, CEO of CosladaFon, shares his feedback on switching from manual to software testing and implementing NSYS Diagnostics into their workflow.
The Challenge
Before using the NSYS Diagnostics solution, CosladaFon was testing devices manually. This was inefficient: taking lots of time, manual diagnostics was still prone to human errors and missed defects.
Time-consuming testing and inconsistent results led to higher expenses and lower profits. Additionally, prices for manually tested devices were lower because there was no proof of their quality. Customers were biased towards pre-owned tech that had no verification of its condition.
Moreover, the mentioned disadvantages of manual testing caused one more issue: shorter warranty periods. Due to inconsistent and unverified results, the business couldn’t provide longer, competitive guarantees.
The Solution
To solve these problems, CosladaFon implemented NSYS Diagnostics. This software solution performs over 60 tests to detect more than 100 hardware defects, including IMEI checks and non-original parts detection.
We generally use NSYS Diagnostics not only for pre-sale testing but also to check for problems with the device in after-sales service,
— David Perez, CEO of CosladaFon.
The Results
After switching to NSYS Diagnostics, CosladaFon boosted its turnover and streamlined the process:
We are currently able to test more than 10 phones simultaneously, which has significantly increased the number of devices in stock and sped up the verification process,
— David Perez, CEO of CosladaFon.
Software testing ensures consistent results, proven by certificates containing all information about the device. This independent verification improves customer trust and helps the company raise prices and provide extended warranties.
Additionally, testing software is a must for selling on marketplaces. NSYS Diagnostics is trusted by Back Market, Refurbed, and other platforms, so selling on these marketplaces is easy and profitable for our clients.
NSYS Diagnostics is a very cost-effective product, and I would highly recommend it to anyone who is looking for software that can be used to sell on marketplaces,
— David Perez, CEO of CosladaFon.
Want to try NSYS Diagnostics for your business and explore all the benefits firsthand? Click the button below to arrange a demo!
