METALEASE is the first company in Greece to lease tech devices to individual consumers and businesses. The company operates with a wide range of devices, including smartphones, tablets, and laptops.
When a leased device is returned, METALEASE refurbishes it and then leases or resells it. So, the company needs to ensure the quality of the devices when they leave the warehouse.
Their business processes involve rigorous testing, refurbishment, and quality assurance, so the devices meet high standards before being offered to clients.
We talked to Pallakis Athanasios, co-founder of METALEASE, about the company's experience using NSYS Tools.
The Challenge
Before using NSYS solutions, METALEASE had two primary problems:
1. Inefficient and inaccurate device testing.
"Manual testing processes were time-consuming, prone to human error, and lacked comprehensive diagnostic capabilities. This inefficiency resulted in increased operational costs due to time-consuming operations."
2. Lack of transparency.
"We didn't have a third party verify the condition of the devices, and clients had to take our word for it."
The Solution
To solve these problems, METALEASE has implemented NSYS Diagnostics into their workflow. With 60+ tests that detect over 100 hardware defects, the solution helped to automate the testing process and significantly benefit overall turnover.
"The software provided comprehensive diagnostic capabilities that enabled us to quickly and accurately assess the condition of each device. By automating much of the testing process, NSYS Diagnostics allowed us to reduce testing times while improving the accuracy of our assessments.
NSYS Diagnostics offers several advantages that have proven invaluable to our operations. Some notable features include:
- Comprehensive diagnostic tests: NSYS Diagnostics conducts thorough tests, identifying issues that may not be apparent through manual inspection alone.
- Tailor-made testing: You can choose what needs to be tested or what you consider important, making the procedure even faster.
- Certificate printing: The software generates detailed diagnostic reports and certificates, providing transparency to our clients regarding the condition of the devices they lease or purchase; our clients love it."
The Results
By using NSYS Diagnostics, METALEASE was able to perform accurate and quicker testing. The consistency of the results helps increase customer trust and satisfaction with product quality.
"The accuracy of our assessments and, of course, the efficiency have greatly improved. We can now handle three times more devices in the same amount of time without additional employees, allowing us to invest in other aspects of our business.
NSYS Group software revolutionizes how companies like ours test and refurbish used devices. With its advanced features and intuitive interface, NSYS Diagnostics empowers businesses to streamline their operations, enhance efficiency, and deliver superior-quality products and services to their customers.
Besides the software, the team is great at providing fast and continuous support! We wholeheartedly recommend NSYS Diagnostics to any company involved in the refurbishment, leasing or resale of used mobile devices. Whether you're a small-scale operation or a large enterprise, NSYS Diagnostics offers unparalleled value by optimizing testing processes, improving accuracy, increasing trustworthiness, and ultimately driving profitability."
It's rewarding to see our solutions have a positive effect on businesses, and we are thankful to METALEASE for their open feedback about the experience of using NSYS software.
If you're looking for the same improvements, don't hesitate to reach out, and we will find a perfect solution for your unique needs!
