Media Kontor GmbH is a German reseller and refurbisher of consumer electronics. By prolonging device lifecycles, they contribute to environmental protection and sustainability.
To ensure the high quality of their products in stock, Media Kontor GmbH uses NSYS Diagnostics, a comprehensive testing solution.
In this case study, Melanie Gundelach, CEO of Media Kontor GmbH, shares how NSYS Diagnostics has impacted its workflow and the outcomes it has generated for the business.
The Challenge
To verify the quality of their refurbished devices, Media Kontor GmbH needed to implement an independent testing solution that would provide advanced and accurate diagnostics.
At our company, we handle the refurbishment and resale of smartphones and tablets, which requires us to perform rigorous testing on each device to ensure they meet high-quality standards. For this purpose, we implemented NSYS Diagnostics, a comprehensive solution designed for efficient hardware diagnostics of refurbished devices.
The Solution
The software has boosted Media Kontor GmbH’s device turnover.
NSYS Diagnostics has significantly optimized our testing workflow. With the ability to conduct various hardware tests in a very short time, we can now test multiple devices simultaneously. This not only increases the speed of our processes but also ensures a higher throughput without compromising on quality.
Media Kontor GmbH especially highlights the following features the software covers:
- Detection of hardware defects
- Battery capacity analysis
- Performance of touchscreens, sensors, and other components
At the end of each test, NSYS Diagnostics allows us to print labels and certificates, providing a detailed report of the device’s condition. This is an added benefit for both our internal quality control and our end customers, who receive a certified product with a clear indication of its quality and performance.
The Results
NSYS Diagnostics has positively influenced the company’s workflow in several ways, including reducing RMA rates, improving customer satisfaction, and boosting device throughput.
Since implementing NSYS Diagnostics, we’ve seen a significant reduction in the defect rates of the devices delivered to customers. By identifying potential issues early on, we’ve minimized the chances of defects reaching the end user, which has greatly improved customer satisfaction.
One of the standout aspects of working with NSYS Group has been the continuous development of the program. The team at NSYS Group is highly responsive to our feedback, regularly updating and improving the software to address our specific needs and challenges. This level of support has given us the confidence that we are working with a partner who is invested in our success.
The implementation of NSYS Diagnostics has been a game-changer for our refurbishment process. Its efficiency, reliability, and the collaborative approach of the NSYS team have ensured that we deliver higher-quality products to our customers. Looking back, we can confidently say that choosing NSYS Diagnostics was the right decision, and we would make the same choice again.
We thank Melanie and Media Kontor GmbH for their honest feedback on our solution.
If you want to try NSYS Diagnostics yourself, click the button below and get a free demo!
