To succeed in the phone industry, it's essential to stay informed about the most up-to-date practices and technologies. This will help you keep up with the competition and provide your customers with the most efficient service possible. Today’s article presents innovative ideas for the used device business and solutions that will help you start your company.
Automated Phone Testing
For new businesses, manual phone testing might seem appealing as it is the cheapest option. However, it has numerous disadvantages: manual work is prone to human error and fraud, takes an unpredictable amount of time, doesn’t provide any guarantees, and is difficult to scale.
Automation resolves these issues and benefits your business in several ways. Let’s explore them using NSYS Diagnostics as an example:
- Consistent and objective results. People make mistakes, resulting in incorrect outcomes or missed tests. NSYS Diagnostics eliminates human error by 96.3% on average, thereby ensuring accurate and consistent testing results. Overall, this automated testing solution runs over 60 tests to detect more than 100 hardware defects, providing comprehensive device diagnostics.
- Reduced returns. NSYS Diagnostics ensures 99.7% accurate testing, reducing the risk of faulty smartphones reaching stores. Returns are reduced by an average of 43%, helping businesses save money and enhance their reputation.
- Easy business growth. Growing a used phone business means hiring new employees and training them to test and grade devices. If phone testing is done manually, onboarding new testers takes more time and resources. Furthermore, employees might test devices differently, leading to inconsistent and subjective results. NSYS Diagnostics opens new opportunities for business growth: both launching the software and training new workers require minimal effort.
AI-Powered Solutions
Artificial Intelligence is now used in many industries as it reduces the need for human resources and enables the processing of large amounts of data quickly. Besides, AI contributes to automation and helps to set a predictable workflow—a crucial advantage for businesses that handle hundreds of devices daily.
NSYS Group implements AI algorithms in several ways to make phone processing more efficient and accurate.
For example, NSYS Autograding 2.0 is an innovative technology that performs automated grading and provides both qualitative and quantitative damage detection. All defective areas are displayed on a map, and photos of a smartphone from all angles are collected in the system, so you can easily validate the results at every stage.
Testing Certificates
Smartphones tested manually lack verification of their condition. Therefore, customers are cautious about these devices and prefer more reliable options. Also, without testing certificates, you can’t prove that the phones you resell are high quality, which can lead to additional expenses during disputes with customers.
NSYS Diagnostics provides testing certificates for each device, enabling you to verify phone quality with one click.
This verification enhances your business reputation and helps raise prices by an average of 27%.
Independent quality assurance is also advantageous in the event of claims, as it allows businesses to confirm that the delivered product meets the agreed-upon quality.
Marketplace Sales
One more benefit of testing certificates is that they help you become a seller on marketplaces.
Marketplaces are a great option for expanding your customer audience, allowing you to easily sell worldwide and reduce marketing costs.
NSYS Group is trusted by Back Market, Amazon and Refurbed, and the testing certificates provided by NSYS solutions can be used to sell used phones on these platforms.
Certified Data Erasure
During manual testing, businesses often perform data wiping manually. However, this approach is generally unsafe and prone to data breaches. For businesses, data loss can result in financial, reputational, and legal issues, so the more smartphones you process, the greater the risks.
To ensure data protection, use solutions that comply with industry standards. For example, NSYS Data Erasure wipes data irrecoverably in accordance with NIST, ADISA, and GDPR. Integrating wiping solutions into your workflow demonstrates to your customers that you respect data security and treat personal information ethically.
Additionally, NSYS Data Erasure streamlines the process: up to 60 devices can be connected to a single PC simultaneously.
Robotic Phone Processing
The most innovative technology for device diagnostics on the market today is Reeva, a phone testing robot by NSYS Group. Robotic phone processing revolutionized the industry by completely automating testing, grading, pricing, and wiping. Reeva can be used in two scenarios:
- In-Store trade-in deals. The robot quickly evaluates a device's functional and cosmetic condition, sets its price according to a customizable pricing calculator, and erases data in compliance with ADISA. Thanks to automation, Reeva streamlines the process and eliminates fraud and human errors. Moreover, this innovation attracts more customers to your store, and they tend to trust the prices set by Reeva more than those set by store workers.
- Large volume testing at warehouses. Robotic testing drastically increases the testing speed: one worker operating a single Reeva robo-line can process up to 75 smartphones per hour. Therefore, it becomes easier to scale your business, as you need fewer qualified workers to do the job. Additionally, the robot ensures consistency across large volumes of tested devices, outperforming manual testing and reducing excessive costs.
Ecosystem of Solutions
To streamline testing and make it more efficient, it's best to implement not just one solution, but an entire ecosystem. It is convenient to have all the data about the device in one place, including its test results, pricing, and physical location within the warehouse.
NSYS All-in-One includes five interconnected tools:
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An automated system for in-store buyback and trade-in management.
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An AI-powered solution for consistent phone grading.
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An advanced testing solution for iOS and Android phones, tablets, and Apple Watches.
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ADISA-certified data erasure.
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An IMEI-based inventory tracking system with integrated diagnostic results and pricing.
This approach allows you to easily handle phone processing and leverage advanced analytics for data-driven decision-making. Arrange a demo of NSYS All-in-One to boost your business growth!
